What does the term "consumer" in the consumer/survivor movement refer to?

In the context of the consumer/survivor movement, the term "consumer" specifically refers to individuals who access mental health services. This terminology emphasizes that individuals who seek mental health care are active participants (or "consumers") in the mental health system rather than passive recipients of care. The movement advocates for the rights and experiences of these individuals, recognizing their insights and unique perspectives based on their experiences with mental health challenges.

This understanding underscores an important principle in the movement: that individuals who have utilized mental health services can contribute valuable knowledge to improve those services and systems. By identifying as consumers, these individuals assert their agency and demand to be treated with respect and dignity, promoting empowerment and self-advocacy. This definition aligns with broader goals in mental health advocacy that aim to shift perceptions and improve the quality of care for individuals seeking help.